How to Request Helpdesk Support
Call us: 877-353-8348.
Submit a service ticket through our helpdesk request form. Feel free to download the step by step instructions on how to submit a service ticket below.
With the recent shift to remote work, and influx of service requests coming in, we thought it would be a helpful time to remind everyone how to receive the quickest, most efficient support from your DPI team.
The quickest way to receive helpdesk support:
Troubleshoot first:
Here are three troubleshooting steps you can take before submitting a helpdesk request:
- Ask around the office to see if the issue is unique to you; if not, has another person solved the issue
- Quit and restart the application where the issue occurred
- Reboot your device
If the steps above don’t resolve an issue, then submit a helpdesk ticket or phone call to your DPI team. Always tell us what troubleshooting steps you’ve taken (if any) and the documentation you’ve found during your search.
Tips for submitting a great ticket:
A request with concise, useful information can be the difference between an instant solution and one that takes hours or days.
- Include a proper subject line:Poor Subject Line: Need Password Reset Good Subject Line: Need G Suite Password Reset (locked out of account)
- Include a concise, detailed description of the problem
- Ask Questions in your ticket: We would much rather have you ask a question than guess and make an issue worse
