How to Request Helpdesk Support

With the recent shift to remote work, and influx of service requests coming in, we thought it would be a helpful time to remind everyone how to receive the quickest, most efficient support from your DPI team.

The quickest way to receive helpdesk support:

Troubleshoot first:

Here are three troubleshooting steps you can take before submitting a helpdesk request:

If the steps above don’t resolve an issue, then submit a helpdesk ticket or phone call to your DPI team. Always tell us what troubleshooting steps you’ve taken (if any) and the documentation you’ve found during your search.

Tips for submitting a great ticket:

A request with concise, useful information can be the difference between an instant solution and one that takes hours or days.

Do you have questions?

Call our helpdesk at: 877-353-8348!

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