DPI performs day-to-day monitoring and interpretation of important system events throughout the network, including unauthorized behavior, malicious hacks, anomalies, and trend analysis.
Service Desk
Patch Management
Our Patch Management maintains up-to-date knowledge of all available patches, from operating systems to third party software. Our system determines what patches are appropriate and ensures that all patches are properly installed.
On Site Tech Support
DPI will provide a predetermined number of on-site Tech Support hours per contract year to provide consulting time and in person technical support to users and administrators. Onsite hours may be used for technology consultation or on-site service in response to an incident or unusual activity.
Remote Monitoring and Management (RMM)
DPI RMM remotely and proactively monitors partner endpoints, networks and workstations. We:
- Gather information about client software, hardware and networks
- Monitor multiple endpoints and clients simultaneously
- Track network and device health
- Manage any device issues for approved software and hardware assistance with vendor supported software’s* (QuickBooks, E2…. etc.)
- Manage email and spam filter issues
- Manage any configuration changes needed on Servers, Switches, & Firewalls
- Manage ISP connection issues with ISP providers
