Monitoring Solutions

DPI performs day-to-day monitoring and interpretation of important system events throughout the network, including unauthorized behavior, malicious hacks, anomalies, and trend analysis.

Service Desk

Our Service Desk provides professional service automation to manage service requests, service level agreements, and ticket priorities. Real time, personal responses are shared with the administrator to provide ongoing status of each ticket.

Patch Management

Our Patch Management maintains up-to-date knowledge of all available patches, from operating systems to third party software. Our system determines what patches are appropriate and ensures that all patches are properly installed.

On Site Tech Support

DPI will provide a predetermined number of on-site Tech Support hours per contract year to provide consulting time and in person technical support to users and administrators.  Onsite hours may be used for technology consultation or on-site service in response to an incident or unusual activity.

Remote Monitoring and Management (RMM)

DPI RMM remotely and proactively monitors partner endpoints, networks and workstations.  We: